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Jesus F. Christ. Sorry what you've gone through, and all the people involved...
There was terrible shit as well in my case, but nothing this bad. I think I was quite lucky with the people there and the the staff. One of the staff had worked at the facility for over twenty years, and was offered to be the head of an entire building, but he wanted to work with patients directly, as a nurse (if that's the English word for it) and he was a great bridge between the new staff that learns so much more about the bureaucracy involved etc. and are too distant to the patients, and the patients who need to be seen as human still.
From my understanding it can be a tough balance to strike, but getting it right is gold.
yeah, the people that can do it are usually very dedicated and reliable
working there, you truly see the staff are like family and you have to look out for each other like they are your flesh and blood