I don't discount your point but coming from the support side, it'll cause confusion to call it a layer 6 issue than a layer 8 issue. Layer 0 issues won't change at least, especially as long as sales gets in the middle of project planning.
I don't discount your point but coming from the support side, it'll cause confusion to call it a layer 6 issue than a layer 8 issue. Layer 0 issues won't change at least, especially as long as sales gets in the middle of project planning.